topic Re: Not Receiving Text messages in Get Support

Not Receiving Text messages

younus — Tue, 05 Jul 2022 13:27:08 GMT

I am not receiving text messages. Text message is off and on, sometimes it works and then it stop working. Please help.

Re: Not Receiving Text messages

softech — Tue, 05 Jul 2022 13:30:40 GMT

@younus voice calls working without issue? How about Mobile Data?

Any choice the text message only work if Mobile Data is turned on or when Wifi is available? I wonder if you are sending iMessage or RCS instead of traditional SMS.

Re: Not Receiving Text messages

younus — Tue, 05 Jul 2022 13:35:07 GMT

I am sending traditional SMS and that is working but incoming text is not working. I have android phone and using Messages App for SMS.

Re: Not Receiving Text messages

softech — Tue, 05 Jul 2022 13:39:32 GMT

@younus Try to clear cache on the messaging app to see if it works

and you don't get all messages? or received some and missed some? any chance you only not receive from one particular person?

Re: Not Receiving Text messages

MrSpock — Tue, 05 Jul 2022 13:40:33 GMT

@younus hi try reseating your sim reboot phone if problem persists it may be an issue with your account contact a cs agent so they can look into it for you you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Not Receiving Text messages

younus — Tue, 05 Jul 2022 16:09:23 GMT

Restarting worked. Thanks @MrSpock @softech for your help.