topic Re: SIM card not working in Get Support

SIM card not working

Rachel2003 — Tue, 05 Jul 2022 00:53:00 GMT

My iPhone says that my SIM card is not supported. What should I do?

Re: SIM card not working

MrSpock — Tue, 05 Jul 2022 00:56:02 GMT

@Rachel2003 hi it sounds like your phone is locked toyour previous provider contact them for unlock instructions

Re: SIM card not working

Rachel2003 — Tue, 05 Jul 2022 00:57:50 GMT

no I’ve never had an account with anyone before

Re: SIM card not working

MrSpock — Tue, 05 Jul 2022 00:58:53 GMT

@Rachel2003 is it a new phone?

Re: SIM card not working

Rachel2003 — Tue, 05 Jul 2022 00:59:49 GMT

No it’s a 6s

Re: SIM card not working

MrSpock — Tue, 05 Jul 2022 01:02:38 GMT

@Rachel2003 wrote:
No it’s a 6s

@Rachel2003 well somebody had it somewhere else, connect to itunes and download latest carrier updates

Re: SIM card not working

Rachel2003 — Tue, 05 Jul 2022 01:02:13 GMT

What do you mean by that?

Re: SIM card not working

will13am — Tue, 05 Jul 2022 01:16:19 GMT

@Rachel2003 , I believe your phone is locked to a different carrier. You will need to figure out the original carrier source for this phone and get them to help you with unlocking it so that it will work on the Public Mobile service. Currently the phone will only work with the source carrier. This link should help to explain the situation.

https://support.apple.com/en-ca/HT201328

Re: SIM card not working

Rachel2003 — Tue, 05 Jul 2022 01:16:14 GMT

No this is my first SIM card. I’ve never been with anyone else

Re: SIM card not working

BKNS27 — Tue, 05 Jul 2022 02:06:42 GMT

@Rachel2003

If you purchased the iPhone 6S privately, you phone is locked by a carrier from the previous owner of the phone.

You will need to go into your Settings to see what carrier have locked your phone.

Go to Settings>General>About>Carrier Lock (scroll to the bottom of the page).

If it is locked, it will show eg. Rogers, Bell or another carrier other than Telus.

If this is the case, you need to contact that company to have it unlocked or go to a mom & pop cell repair shop and pay to have it unlocked.