topic Re: New phone in Get Support

New phone

SallyC — Mon, 04 Jul 2022 19:24:33 GMT

Do I have to register a new phone everytime I get one with PublicMobile or is keeping the same SIM card good enough?
Thanks

Re: New phone

softech — Mon, 04 Jul 2022 19:26:33 GMT

@SallyC you don't need to "register" the new phone with PM, and same sim card is ok.

Just put your sim card from the old phone to the new one and it should work

Re: New phone

CountyDownIeUk — Mon, 04 Jul 2022 19:27:18 GMT

Yup..just move the SIM to your new phone. Make sure you use the correct size of SIM. PM will know what your IMEI number is, as soon as you insert the SIM. Perhaps reboot phone as well and you may have to update the APN settings.

Re: New phone

RossN — Mon, 04 Jul 2022 19:28:04 GMT

@SallyC no you just need to change sim card, if its to big it will break apart into a smaller size

Re: New phone

SallyC — Mon, 04 Jul 2022 19:30:36 GMT

I tried this but I can not text so was just checking to be sure. Does it take awhile/an hour to connect?

Re: New phone

SallyC — Mon, 04 Jul 2022 19:32:42 GMT

Thanks, will give it another try. Can’t text yet.

Re: New phone

dust2dust — Mon, 04 Jul 2022 19:34:51 GMT

If an iOS phone then you likely need to register it to the Apple servers and then either use wifi and cell data with imessage or enable SMS in imessage to also allow standard SMS.

If an Android then maybe restart the phone.

Can you receive texts? That might be something else to look at if you can.

Re: New phone

RossN — Mon, 04 Jul 2022 19:35:50 GMT

@SallyC hello is your "new" phone a used phone? does anything work ? what is the make and model

Re: New phone

JL9 — Mon, 04 Jul 2022 20:46:51 GMT

Only issue may be if you a new phone needs a bigger sim card then you have because you broke it down. In that case you still wouldn't need to do a new activation, just a get a new sim and click on change sim card in your self serve.

Re: New phone

softech — Mon, 04 Jul 2022 20:49:14 GMT

@SallyC wrote:
Thanks, will give it another try. Can’t text yet.

is voice working?

mobile data working?

you said text does not work, are you sure you are using traditional SMS and not iMessage or RCS? and both incoming/outgoing text not working? Any error?

what kind of phone is your new one and the old one?

Re: New phone

BKNS27 — Mon, 04 Jul 2022 21:46:57 GMT

@SallyC

All your account information is in the SIM.

What is the make and model of your phone? It could be just the setting.

Re: New phone

SallyC — Mon, 04 Jul 2022 23:04:12 GMT

I am using iMessage, SMS MMS same as before but no luck in sending

Re: New phone

SallyC — Mon, 04 Jul 2022 23:04:53 GMT

Thanks but same type of phone. Iphone 7

Re: New phone

SallyC — Mon, 04 Jul 2022 23:05:56 GMT

Yes it is my old phone & everything else works but no text no phone. Network setting says Network unavailable

Re: New phone

dust2dust — Mon, 04 Jul 2022 23:08:26 GMT

Can you connect to wifi and go to settings general about and see if anything pops up.

Re: New phone

softech — Tue, 05 Jul 2022 00:20:59 GMT

@SallyC wrote:
Yes it is my old phone & everything else works but no text no phone. Network setting says Network unavailable

@SallyC In this case, voice calls do not work?

is this a new phone you got from trusted source or private sell?

check if the phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/