topic Unusable voucher in Get Support

Unusable voucher

bellcphilemon — Mon, 04 Jul 2022 21:54:34 GMT

I bought a voucher to top up my phone yesterday and I can use it to top up my phone! The store would not reimburse!

Re: Unusable voucher

softech — Mon, 04 Jul 2022 21:56:04 GMT

@bellcphilemon did you try to load the voucher on both *611 and My Account?

Vouchers from some stores need 24 hours to be active. Has it been full 24 hours yet?

If it has and still not work, maybe try to open ticket with PM Support and they can confirm the voucher and load it for you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Unusable voucher

RossN — Mon, 04 Jul 2022 22:02:29 GMT

@bellcphilemon hello what store was it , it would be nice to know, a cs agent should be able to input it for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Unusable voucher

hairbag1 — Mon, 04 Jul 2022 22:34:14 GMT

It could be active now that some time has past.

Make sure you're using the 12 digit code to activate.

You can also dial 611 to add the voucher to your account.

Unusable voucher

darlicious — Tue, 05 Jul 2022 09:18:33 GMT

@bellcphilemon

It can really depend on where you bought it as to its validity wait time for it to become loadable. Anywhere from immediately to 24 hours. Have a read of the following link for useful info on pm vouchers confirmed by other members as well as real examples of vouchers in the voucher catalogue. If you cannot confirm your vouchers validity wait time is less than 24 hours and you still cannot add it after 24 hours contact customer support to check its validity and add it for you.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028

@J_PM

This issue with difficulty adding vouchers seems to be cropping up again....does the payment system need a look see by the tech department?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.