topic Re: Switching phone number issue in Get Support

Switching phone number issue

iraahmed — Mon, 04 Jul 2022 21:12:48 GMT

It's been over a month and I still have no outbound calls. I'm not receiving the sms to port the number. I'd appreciate any help!

Re: Switching phone number issue

softech — Mon, 04 Jul 2022 21:16:20 GMT

@iraahmed you had your service working perfectly before (incoming and outgoing calls and text and mobile data), then you go to Change Number to change a new number and cannot make any outgoing calls?

or you meant you port into your number from another providers and have problem?

If it is the first situation, I guess you already rebooted the phone many time. Do you have another phone to test putting your PM SIM into there and test?

If still fails, open ticket with PM Support :

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If it is a porting issue, then you should have incoming calls problems and not outgoing

Re: Switching phone number issue

computergeek541 — Mon, 04 Jul 2022 21:16:50 GMT

@iraahmed wrote:
It's been over a month and I still have no outbound calls. I'm not receiving the sms to port the number. I'd appreciate any help!

An incomplete number port doesn't affect outgoing calls. Are you data and text messaging services working? Please open a ticket to ask for the help of a customer support agent. That can be done through: https://widget.telus.tiia.ai/publicmobile/publicmobile.html