topic Re: plan expired in Get Support

plan expired

mazieriver2 — Mon, 04 Jul 2022 19:48:36 GMT

My plan is expired because I forgot to update with my current visa card, It was suppose to renew today.(july 4th 2022) I went into my account and replaced with new visa . My current plan is $50 which was suppose to renew today, but it's still saying my plan is expired. My daughters and husbands accounts have the same issue.

Re: plan expired

dust2dust — Mon, 04 Jul 2022 19:52:51 GMT

You now need to make a manual payment. Use the other amount option, not amount due.

Re: plan expired

RossN — Mon, 04 Jul 2022 19:58:35 GMT

@mazieriver2 hi if you just replaced your card you may need to make a manual payment if your plan says supended look for a reactivate button and press it to resume service reboot phone

Re: plan expired

hairbag1 — Mon, 04 Jul 2022 20:12:17 GMT

Re: plan expired

mazieriver2 — Mon, 04 Jul 2022 20:13:11 GMT

ok I will try that

Re: plan expired

hTideGnow — Mon, 04 Jul 2022 20:28:53 GMT

Hi @mazieriver2 you added the new credit card successfully?

Autopay ~~way~~ will not try again even you added new card. You have to go and pay manually. Please try to use the option "Other.." and do not try to use "Amount Due". "Amount Due" has problem often

Re: plan expired

dust2dust — Mon, 04 Jul 2022 20:17:45 GMT

@hTideGnow wrote:
Hi @mazieriver2 you added the new credit card successfully?

Autopay way NOT try again even you added new card. You have to go and pay manually. Please try to use the option "Other.." and do not try to use "Amount Due". "Amount Due" has problem often

To avoid confusion-

Re: plan expired

hTideGnow — Mon, 04 Jul 2022 20:29:03 GMT

Thanks @dust2dust

updated