topic Was Charged After Cancelling in Get Support

Was Charged After Cancelling

mwalmsley — Mon, 04 Jul 2022 15:24:37 GMT

I had cancelled my account, but was still charged a monthly fee.

How can I address this issue?

softech — Mon, 04 Jul 2022 15:27:28 GMT

You cancelled your account via Porting out the number?

Unfortunately this happens occasionally.

Just open a ticket with PM Support and they will refund it and cancel the Autopay forward

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

hairbag1 — Mon, 04 Jul 2022 15:28:08 GMT

How did you "cancel" your account ? If you leave PM, remove your credit card from Autopay to make sure this doesn't happen.

Contact a CSA for refund request.

CountyDownIeUk — Mon, 04 Jul 2022 15:27:56 GMT

@mwalmsley wrote:
I had cancelled my account, but was still charged a monthly fee.

How can I address this issue?

How did you cancel your account?

mwalmsley — Mon, 04 Jul 2022 15:29:04 GMT

Thanks I have sent that user a message.