topic Re: Pre-arrange Add-Ons BEFORE Traveling? in Get Support

Pre-arrange Add-Ons BEFORE Traveling?

bashley — Mon, 04 Jul 2022 13:12:01 GMT

Hi,

I'm in PEI, but traveling to Toronto for 10 days mid-August. I have the basic text/talk plan ($15/mos), and I was trying to see if I could pre-arrange an Add-On of data to match the period during which I'll be away. Unless I'm missing something obvious, the Add-Ons page doesn't appear to offer the option to pre-arrange add-ons. As well, it doesn't look like a specific time period or "From-To" date can be requested so is it safe to assume the Add-On expires in a month?

And, am I correct to assume that there would be NO roaming charges because I'm remaining in Canada?

Appreciate any help with these questions!

bob

PEI.

Re: Pre-arrange Add-Ons BEFORE Traveling?

MrSpock — Mon, 04 Jul 2022 13:16:49 GMT

@bashley hi you are correct there are no roaming charges in canada you can use your phone as if you were home,what addon where you interested in?you can add it whenever you want it will not be consumed untile you run out of your regular data

Re: Pre-arrange Add-Ons BEFORE Traveling?

RossN — Mon, 04 Jul 2022 13:27:39 GMT

@bashley hi there is no way to pre date your add on you can add it whenever it's convenient to you just leave cell data off until your ready to go,

Re: Pre-arrange Add-Ons BEFORE Traveling?

Dunkman — Mon, 04 Jul 2022 13:39:55 GMT

@bashley

The is no expiry date for the Canada data add ons. Unused data will remain in your account until used up. You can purchase your add on now and if you don't use the data, it will remain in your account until your trip.

Any reason why you can't purchase the add on later on?

Within Canada, there is no extra roaming charges.

Re: Pre-arrange Add-Ons BEFORE Traveling?

bashley — Mon, 04 Jul 2022 13:47:29 GMT

Thanks @RossN Turns out to be uncomplicated, so a pleasant surprise!

Re: Pre-arrange Add-Ons BEFORE Traveling?

bashley — Mon, 04 Jul 2022 13:48:29 GMT

Much appreciated @MrSpock! A swift, very helpful reply indeed! Bravo!

Re: Pre-arrange Add-Ons BEFORE Traveling?

bashley — Mon, 04 Jul 2022 13:54:30 GMT

Thanks so much @Dunkman for your "oracular" reply. I feel like Moses by the burning bush! Here I'm thinking this is going to get tangled and slow and it turns out to be simple, clear, and as easy to understand as a commandment!

You ask "why can't you purchase the add-on later on?". The answer? No reason, apart from getting to check off another pre-travel task WHILE I THINK OF IT, instead of it leaking out my sieve-like brain, dissolving into thin air, and ultimately forgetting to do the right thing until it's too late. hehe