topic Re: Locked out in Get Support

Locked out

Chris1315 — Mon, 04 Jul 2022 01:18:20 GMT

I got locked out of my account. I waited 3 hours and I can’t access my account. I forgot my password so I can’t login.

what to do?

Re: Locked out

Meow — Mon, 04 Jul 2022 01:21:04 GMT

If everything fails (forgotten pass link, secret answer, etc.) contact agent!

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: Locked out

RossN — Mon, 04 Jul 2022 01:21:29 GMT

@Chris1315 hi if you tried forgot password with out any luck

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Locked out

Puzzled — Mon, 04 Jul 2022 01:56:07 GMT

I just had the same issue. I sent a private message to reset and got prompt replies. You will need to provide some information, they will list it out.