topic Re: Unlock account and secuirty quedtion in Get Support

Unlock account and secuirty quedtion

Hsakr — Sun, 03 Jul 2022 18:15:01 GMT

Hi there,

Please help me to unlock my account, and reset my security questions .

Thank you,

Re: Unlock account and secuirty quedtion

MrSpock — Sun, 03 Jul 2022 17:51:30 GMT

@Hsakr hi you will need to contact a cs agent

you can to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Unlock account and secuirty quedtion

RossN — Sun, 03 Jul 2022 17:58:16 GMT

@Hsakr

hi you can change your security question after you get back in your account contact a cs agent to get your account reset

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Unlock account and secuirty quedtion

Jenny1974 — Mon, 04 Jul 2022 01:03:06 GMT

I keep getting my password or something wrong and it not wrong

Re: Unlock account and secuirty quedtion

softech — Mon, 04 Jul 2022 01:09:27 GMT

@Hsakr / @Jenny1974

just open ticket with PM support to have them sort out the issue

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Unlock account and secuirty quedtion

BKNS27 — Mon, 04 Jul 2022 02:51:55 GMT

@Hsakr, @Jenny1974

If you have a different password for your account and this Community forum.

I tend to mix the up. 😳