topic Re: Help in Get Support

Help

Jenny1974 — Sun, 03 Jul 2022 23:46:25 GMT

Re: Help

Jenny1974 — Sun, 03 Jul 2022 23:47:07 GMT

Need help with my voucher pin

Re: Help

RossN — Sun, 03 Jul 2022 23:49:40 GMT

@Jenny1974 some vouchers take up to 24 hours to activate did you try *611 on your phone?

Re: Help

softech — Sun, 03 Jul 2022 23:50:28 GMT

@Jenny1974 you got error trying to load the voucher? what error message? you tried to load on both My Account and *611?

where you got the voucher from? Vouchers from some stores might need to wait 24 hours before it can be used. Has it been 24 hours since purchase?

Re: Help

Jenny1974 — Sun, 03 Jul 2022 23:54:05 GMT

We tried to get this the day that we got a June 30. Unfortunately nothing has come through since we purchased

Re: Help

Jenny1974 — Sun, 03 Jul 2022 23:55:01 GMT

Also the first time I wasn’t sure I did it right online first. Not knowing what I was doing then I tried to go to star *611 and now it’s saying somethings wrong with it. I can’t afford to lose this money that I put on it.

Re: Help

CountyDownIeUk — Sun, 03 Jul 2022 23:55:22 GMT

@Jenny1974

@darlicious May be able to help you.

Re: Help

RossN — Sun, 03 Jul 2022 23:58:09 GMT

@Jenny1974

you may need to contact a cs agent they can input it for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Help

softech — Sun, 03 Jul 2022 23:58:14 GMT

@Jenny1974 no worry, you won't loss your money

Since it has been couple days, open ticket with PM Support and they will sort it out fir you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Help

Jenny1974 — Mon, 04 Jul 2022 00:17:50 GMT

I am very new my second month only. Where is my account?

Re: Help

softech — Mon, 04 Jul 2022 00:20:11 GMT

@Jenny1974 My Account is Self Serve portal:

https://selfserve.publicmobile.ca/

if you find trouble logging on or trouble opening ticket using Chatbot, just use Method 2 above, Direct Message Support with that link

Re: Help

dust2dust — Mon, 04 Jul 2022 00:25:12 GMT

It's the same place that you mentioned "online" before.

Re: Help

darlicious — Mon, 04 Jul 2022 02:13:54 GMT

@Jenny1974

Contact customer support as suggested. There have been several reports of the payment system not accepting voucher payments which are normally very reliable and easy to load onto your account via 611. The CSA can check validity and load the voucher onto your account.

For future reference you may find this post and the link to the Voucher Catalogue contained within helpful....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.