topic Re: Call issue / Ottawa Centerpoint Area in Get Support

Call issue / Ottawa Centerpoint Area

MIsmailSalam — Sun, 03 Jul 2022 22:06:20 GMT

Is there anyone else in Ottawa experiencing issue with calling and receiving calls?

I can text but can't call . The issue is only in my area.or same in other Ottawa areas?

Re: Call issue / Ottawa Centerpoint Area

RossN — Sun, 03 Jul 2022 22:13:53 GMT

@MIsmailSalam hello yes there seems to be quite a few issues in that region try manually putting your phone in 3g mode you may want

to contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Call issue / Ottawa Centerpoint Area

hairbag1 — Sun, 03 Jul 2022 22:34:43 GMT

Here's what they're saying about outages in your area...

The latest reports from users having issues in Ottawa come from postal codes K1A.

Re: Call issue / Ottawa Centerpoint Area

Meow — Sun, 03 Jul 2022 22:41:26 GMT

If you have opportunity to walk, take a stroll and see if other areas in vicinity have same issue.

To check for outages see here:

https://www.telus.com/en/nt/outages?linktype=ge-footer

Re: Call issue / Ottawa Centerpoint Area

tweakthis — Sun, 03 Jul 2022 22:43:54 GMT

It's all good in Kanata, K2L area.

Re: Call issue / Ottawa Centerpoint Area

Seaglz — Mon, 04 Jul 2022 00:29:38 GMT

Yes! I have the same problems. They just keep telling me to reboot my phone. That has about a 40% success rate.

Re: Call issue / Ottawa Centerpoint Area

jor123 — Mon, 04 Jul 2022 01:01:51 GMT

Could be another sign of the deterioration of the 3G network for voice calls. It's definitely getting worse and worse in NL... we need voice over LTE on PM.

Re: Call issue / Ottawa Centerpoint Area

softech — Mon, 04 Jul 2022 01:10:38 GMT

@jor123 VoLTE, all the hints are leading to some good news soon. Let's hope

Re: Call issue / Ottawa Centerpoint Area

jor123 — Mon, 04 Jul 2022 01:11:46 GMT

Yeah, hopefully.