topic Re: Self service in Get Support

Self service

Shawn70 — Sun, 03 Jul 2022 11:23:19 GMT

I can not remember my email or password to get in my account

Re: Self service

kb_mv — Sun, 03 Jul 2022 11:22:34 GMT

@Shawn70 wrote:
I can not remember my email or password to get in my account

@Shawn70 You will need to send a message to a customer service agent at the link below:

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

Re: Self service

softech — Sun, 03 Jul 2022 11:46:38 GMT

@Shawn70 try using the Forgot password link there Rnter any possible email address you have and see which one got you to Step 2 to complete the process

if that does not work, follow what @kb_mv suggested to open ticket with PM support to get that sorted out

Re: Self service

MrSpock — Sun, 03 Jul 2022 11:47:23 GMT

@Shawn70

hi if you forgot password and or email you can contact a cs agent explain your problem Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Self service

CountyDownIeUk — Sun, 03 Jul 2022 16:14:17 GMT

y@Shawn70 I was thinking....when you sign up for the Community it is recommended to use same email that you used during activation. But looks like you just joined because of your issue.

You could try every valid email you have and use the Forgot Password process.