topic US add on in Get Support

US add on

shaji — Sun, 03 Jul 2022 15:54:06 GMT

I bought a US add on and it didn't work. How do i get the refund?

Thanks

Re: US add on

dust2dust — Sun, 03 Jul 2022 15:56:10 GMT

Do you still see the balance in your account? Maybe you didn't actually complete the purchase. Otherwise, with all the network changes going on in the US, things may not have worked anyway without some adjustments.

Re: US add on

RossN — Sun, 03 Jul 2022 15:56:25 GMT

@shaji to get a refund

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: US add on

softech — Sun, 03 Jul 2022 16:02:04 GMT

@shaji are you still in US? you tried connect to AT&T or T-Mobile? make sure you change from Automatic to one of that 2 carriers

Did you buy Data and/or Voice/Text? If you have data, make sure you enable Data Roaming on the phone

If yiubare back in Canada already or just want a refund, open ticket with PM, they night be able to reverse the transaction and put the fund back to your account for future use

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Contact CS agent", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there