topic Re: lost SIM card in Get Support

lost SIM card

alex1328 — Sun, 03 Jul 2022 03:27:04 GMT

Hey I lost my phone and I ordered a SIM card but it said it will take 5-10 business days. I think I'm just going to go in and get a new SIM card so can I cancel my order please?

Re: lost SIM card

RossN — Sun, 03 Jul 2022 02:28:08 GMT

@alex1328 you can try for a refund

1. open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: lost SIM card

darlicious — Sun, 03 Jul 2022 02:38:25 GMT

@alex1328

There usually isn't any refunds on sim cards. Only if the sim card does not arrive within 3 weeks which is quite common around here. Additionally it never hurts to have an extra sim card lying around for situations such as the one you find yourself in currently. Or you can use it to refer a friend.

Wait out the 3 weeks and if it doesn't arrive contact customer support to apply a credit to your account.

Re: lost SIM card

Community_QA — Sun, 03 Jul 2022 02:52:20 GMT

@alex1328 I think people go refund in the end if they never receive it in the mail. Of course, if you receive it , you cannot ask for a refund

Re: lost SIM card

JL9 — Sun, 03 Jul 2022 04:27:27 GMT

Yeha it takes forever and seems to actually be longer and longer. Going forward, best option is getting a sim in store or ordering from a place like Canadian Cell Supplies

Re: lost SIM card

BKNS27 — Sun, 03 Jul 2022 05:32:15 GMT

@alex1328

As @JL9 pointed out, Canadian Cell Supplies online have them on sale at $2.99 with fast shipping. You can pickup the SIM if you are in Ontario.

https://canadiancellsupplies.com/collections/latest-products/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile