topic Re: Canceling account in Get Support

Canceling account

Homer2 — Sat, 02 Jul 2022 18:03:50 GMT

I'm trying to cancel my deceased wife's account. She opened her account when she was in Hospital & she died in hospital, Unfortunetly her account, credit card info is all missing all I have is her ph #

Re: Canceling account

MrSpock — Sat, 02 Jul 2022 18:07:10 GMT

@Homer2 hi I am so sorry for your loss, if you dial*611 on that phone you can diable autopay after the account goes into suspension for non payment it will close after 90 days

Re: Canceling account

walker1 — Sat, 02 Jul 2022 18:08:09 GMT

Not without the PIN number you can't

Re: Canceling account

hairbag1 — Sat, 02 Jul 2022 18:14:13 GMT

@Homer2...

send a messaage to CSA agent; give them as much account info as you can. ie: phone number, account number..etc...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit...if she had a valid credit card set to Autopay...and you cancel that credit card...the account will Suspend at next renewal without payment. After 90 days with no payment...that account will close out for good.

Re: Canceling account

RossN — Sat, 02 Jul 2022 18:12:30 GMT

@Homer2 I am sorry for your loss you can contact a cutomer service agent

you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Canceling account

hTideGnow — Sat, 02 Jul 2022 18:19:27 GMT

@Homer2 sorry for your loss.

if she was using her credit card to pay, when the credit card got canceled, PM will not be able to renew the plan, account will be suspended then. 90 more days , the account will be closed permanently

Re: Canceling account

CountyDownIeUk — Sun, 03 Jul 2022 02:18:00 GMT

@walker1 wrote:
Not without the PIN number you can't

Great point.......well done!!! Was missed by others.

Re: Canceling account

Community_QA — Sun, 03 Jul 2022 02:32:19 GMT

@walker1 wrote:
Not without the PIN number you can't

@walker1 other than pointing out the NO, would be helpful if you suggest something to OP

Re: Canceling account

computergeek541 — Sun, 03 Jul 2022 04:34:47 GMT

Re: Canceling account

walker1 — Sun, 03 Jul 2022 06:55:34 GMT

@Community_QA My point was helpful to everyone including the OP reading the thread, except you. For some reason.

* Your point made was utterly useless.*