topic Re: Out of country in Get Support

Out of country

Zsomuah — Sat, 02 Jul 2022 17:18:40 GMT

I’m trying to top up with a couture and it’s not being accepted online I’m out of country so *611 isn’t working

Re: Out of country

MrSpock — Sat, 02 Jul 2022 17:21:19 GMT

@Zsomuah hi sometimes it takes up to 24 hours for a voucher to activate , you can contact a cs agent explain your problem they will input it for you Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Out of country

softech — Sat, 02 Jul 2022 17:30:24 GMT

@Zsomuah try a different browser, or use incognito mode.

still fails, open ticket to ask PM Support to check and load it for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Out of country

CountyDownIeUk — Sun, 03 Jul 2022 02:12:09 GMT

@MrSpock wrote:
@Zsomuah hi sometimes it takes up to 24 hours for a voucher to activate , you can contact a cs agent explain your problem they will input it for you Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

@MrSpock

WHAAAAAAT. Read what @Zsomuah said...is out of country.......and that means *611 won’t work unless has a USA add on and is in USA.

The answer would be.......top by logging into My Account.

Re: Out of country

MrSpock — Sun, 03 Jul 2022 02:25:11 GMT

@CountyDownIeUk what are you going on about *611

Re: Out of country

dust2dust — Sun, 03 Jul 2022 02:42:11 GMT

If you can call a Canadian toll-free number from where you are then you could also call 1-855-4pu-blic to redeem your stylish voucher.

Re: Out of country

Community_QA — Sun, 03 Jul 2022 02:49:28 GMT

@CountyDownIeUk @MrSpock

*611 in fact can be called from US without roaming

Re: Out of country

JL9 — Sun, 03 Jul 2022 04:36:33 GMT

Most likely on hold for several hours up to a day then.. Have you hit the 24 hours and tried again?

Re: Out of country

CountyDownIeUk — Sun, 03 Jul 2022 04:56:34 GMT

@Community_QA wrote:
@CountyDownIeUk @MrSpock

*611 in fact can be called from US without roaming

Makes sense.....