topic locked account in Get Support

locked account

Gian — Sat, 02 Jul 2022 16:44:17 GMT

lock out of my account! Do not remember password or security question. Only have my email address. What can I do?

Re: locked account

RossN — Sat, 02 Jul 2022 16:50:23 GMT

@Gian

hi contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and new password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: locked account

MrSpock — Sat, 02 Jul 2022 16:55:52 GMT

@Gian

hi if you forgot password or email security question you can contact a cs agent explain your problem Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH