topic Re: getting in in Get Support

getting in

toddmatheson — Sat, 02 Jul 2022 15:07:56 GMT

This is very annoying.

I need to speak with someone because it sends me into a circle.

I enter my phone number. It says I have already registered but when I try to recover password it will not recognize my email address.

Re: getting in

MrSpock — Sat, 02 Jul 2022 15:09:30 GMT

@toddmatheson you will need to contact customer support to open a ticket, to speak to a customer service agent Click here you can send private message to a CS Agent here: https://bit.ly/2GGCJzH check your community envelope for a reply

Re: getting in

RossN — Sat, 02 Jul 2022 15:10:42 GMT

@toddmatheson

hi contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and new password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: getting in

toddmatheson — Sat, 02 Jul 2022 15:28:06 GMT

Yes I see now. Note to self take the 5 minutes to troubleshoot.

Re: getting in

hTideGnow — Sat, 02 Jul 2022 15:28:11 GMT

Hi @toddmatheson , no stress, you can have CS Agent to look up your login and reset password

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437