topic Re: Wrong addon in Get Support

Wrong addon

brendanicholson — Sat, 02 Jul 2022 13:42:49 GMT

I mistakenly added a US data add on how can I redeem my money?

Re: Wrong addon

RossN — Sat, 02 Jul 2022 13:47:24 GMT

@brendanicholson

hi for a refund get in contact with a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Wrong addon

MrSpock — Sat, 02 Jul 2022 13:46:05 GMT

@brendanicholson

hi you can contact a cs agent explain your problem Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Wrong addon

softech — Sat, 02 Jul 2022 13:49:40 GMT

@brendanicholson

Just open a ticket with PM Support and they will reverse the transaction for you and put the money back to My Account for other use, maybe future renewal

to open ticket :

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Wrong addon

brendanicholson — Sat, 02 Jul 2022 14:14:27 GMT

Thank you