topic Re: Forgot login in Get Support

Forgot login

Maggyann — Sat, 02 Jul 2022 13:30:01 GMT

Can't login to update payment info....firgot email and or password used

Re: Forgot login

MrSpock — Sat, 02 Jul 2022 13:31:41 GMT

@Maggyann hi if you forgot password and email you can contact a cs agent explain your problem Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Forgot login

softech — Sat, 02 Jul 2022 13:33:04 GMT

@Maggyann start with the Forgot Password link there, if that doesn't help, open ticket with PM support and they will sort that out for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Forgot login

Maggyann — Sat, 02 Jul 2022 13:33:02 GMT

Ty....ill try that

Re: Forgot login

RossN — Sat, 02 Jul 2022 13:33:38 GMT

@Maggyann

hi contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and new password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply