topic Mistake in Get Support

Mistake

gurdeep0458 — Sat, 02 Jul 2022 12:07:30 GMT

I was going to add 1 GB data on my addictiional

but by mistake I added 100 min of Philippines which is no use for me

how I can redeem back $15 dollar and add data

Re: Mistake

MrSpock — Sat, 02 Jul 2022 12:35:06 GMT

hi you can go back in and buy the add on you want as for a refund you will need to contact customer support to open a ticket, to speak to a customer service agent Click here you can send private message to a CS Agent here: https://bit.ly/2GGCJzH check your community envelope for a reply

Re: Mistake

softech — Sat, 02 Jul 2022 13:02:51 GMT

@gurdeep0458 should be an easy fix, Open a ticket with PM Support and they can either change the addon for you or reverse the transaction for you and put the money back to My Account for other use

to open ticket :

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there