topic Re: Internet in Get Support

Internet

Max8 — Mon, 27 Jun 2022 23:50:58 GMT

I have reception and i can text and call but I don't have data and i paid 40$ to have the 4.5 g of internet.

Re: Internet

MrSpock — Mon, 27 Jun 2022 23:58:21 GMT

@Max8 Hi did it just stop working ? is it possible you ran out? Check in your self serve in your data and add on section, there should be a line for data if not then you’ve run out

Re: Internet

Max8 — Tue, 28 Jun 2022 00:26:56 GMT

No i did not ran out because i just got this contract about 4-5 days ago and i never got Data.

I just came back in Canada from Europe and there i paid the minimum to keep my number.

Now that i am back i did take the 40$ contract but my internet never worked.

Where is my reception Line at the top of my screen i never saw the "data sign" (4g or the other sign) only my reception lines.

Re: Internet

esjliv — Thu, 07 Jul 2022 20:26:59 GMT

@Max8 - So calling and texting works okay, but no data.

Is your data option turn ON in the settings of your device?

Try to restart your phone, and perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Can you also try your SIM card into another phone to see if data works?

Is your phone compatible with public mobile? Maybe check out some sources here:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

https://www.frequencycheck.com/

EDIT to add...Check your APN settings. For Android phones try editing to this.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

[highlight by Luddite]

Re: Internet

Max8 — Sat, 02 Jul 2022 12:02:05 GMT

I tried my card sim on a different phone and it worked perfectly on the other phone.

So I think the issue is my phone.

I reset the network and it did not work.

I bought this cellphone in Paris and it is a Realme C21.

I don't know what I should do next ?

Thank you very much to helping me !

Re: Internet

softech — Sat, 02 Jul 2022 13:10:43 GMT

@Max8 Realme C21 is not really compatible with PM network

this are the frequencies the phone has and BOLD are the compatible ones

(Please note that it has International version and India version)

3G bands HSDPA 850 / 900 / 2100
4G bands 1, 3, 5, 7, 8, 20, 28, 38, 40, 41 - International
1, 3, 5, 8, 38, 40, 41 - India

and these are the bands used in PM

I am not sure if you have the India variant or the International one, but from what you said , sound like the India variant

As you see, your phone has 1 of the 2 bands needed on 3G for voice, that's why voice and text still work, but I think it works poorly still

Data on LTE has only 1 or 2 matching bands and hence you experiencing the data issue now

You can try to change your Preferred network to 3G Only /WCDMA Only / HSPA Only and that might have better Data connection, but it will still be spotty

Overall, if you want better and stable reception, I would look for another phone