topic Re: Why can't password reset be made easier like others, just reset link sent to my email ? in Get Support

Why can't password reset be made easier like others, just reset link sent to my email ?

shfangzhe1_ — Sat, 02 Jul 2022 11:35:20 GMT

This is made so hard

Re: Why can't password reset be made easier like others, just reset link sent to my email ?

RossN — Sat, 02 Jul 2022 12:43:31 GMT

@shfangzhe1_ I guess it's for security reasons if you tried to many times

it resets in 3 hours if you can’t get in then get in contact with a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request password reset

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Why can't password reset be made easier like others, just reset link sent to my email ?

softech — Sat, 02 Jul 2022 13:17:40 GMT

@shfangzhe1_ wrote:
This is made so hard

@shfangzhe1_

did you try to Self Reset password link (https://selfserve.publicmobile.ca/forgot-password/ ) ? Just enter your email address and answer the security question and it will send you the reset password email

If you have trouble self resetting the password, you can always open ticket with PM support and try to sort it out with them:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Why can't password reset be made easier like others, just reset link sent to my email ?

Lcucumber — Sat, 02 Jul 2022 16:14:08 GMT

It was very easy for me to reset my password. All I had to do was enter my security question and then they sent me an email where I could create a new password. I hope this helps!