Locked out

Amreys — Sat, 02 Jul 2022 04:13:07 GMT

Help

Re: Locked out

crreature — Sat, 02 Jul 2022 04:45:00 GMT

What are you locked out of? Share some more details so we can help! 🙂

Re: Locked out

computergeek541 — Sat, 02 Jul 2022 05:03:49 GMT

@Amreys wrote:
Help

You can try the password reset feature. Otherwise, you will need to wait at least 3 hours before the lockout may be lifted.

Re: Locked out

softech — Sat, 02 Jul 2022 13:55:52 GMT

@Amreys If you waited 3 hours and still unable to login, try to reset the password yourself with the Forgot Password link there:

https://selfserve.publicmobile.ca/forgot-password/

Put in the correct email and answer the security question

If you still unable to reset it that way, you will then need to open a ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

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