topic Re: update credit card in Get Support

update credit card

Mom3 — Fri, 01 Jul 2022 19:56:59 GMT

Does not allow me to update my credit card info

Re: update credit card

MrSpock — Fri, 01 Jul 2022 19:58:49 GMT

@Mom3 hi have you tried removing your card instead of updating? sometimes that works

Re: update credit card

hTideGnow — Fri, 01 Jul 2022 20:00:26 GMT

H i@Mom3 What was the error message?

Try using a different browser or use Incognito mode and try again

I suggest you to use Replace this credit card option. It is much better than delete and re-add (delete and re-add likely give you error)

Re: update credit card

RossN — Fri, 01 Jul 2022 20:00:31 GMT

@Mom3 hello clear your cache use a different browser use ingognito mode reboot your device

Re: update credit card

Mom3 — Fri, 01 Jul 2022 20:02:22 GMT

will give that a try, thank you

Re: update credit card

Mom3 — Fri, 01 Jul 2022 20:03:16 GMT

thank you for your help

Re: update credit card

Mom3 — Fri, 01 Jul 2022 20:04:04 GMT

i will give that a try thank you

Re: update credit card

Mom3 — Fri, 01 Jul 2022 20:32:24 GMT

I appreciate everyone's help BUT did not work. I have

cleared cache
tried different browser
cancelled card, tried to add new card
called my credit card company and is not them refusing as Public mobile keeps telling me
incognito did not work

I am so frustrated!!

Re: update credit card

softech — Fri, 01 Jul 2022 20:34:05 GMT

@Mom3 could be multiple failed attempts and the Fraud lock kicked in

Please open ticket with PM Support and have them to check

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: update credit card

roses — Fri, 01 Jul 2022 20:58:02 GMT

Having the EXACT same issue. All I need is to update my Expiry Date and CVV.

The simplest things are almost impossible with this company.

Re: update credit card

hTideGnow — Fri, 01 Jul 2022 21:03:13 GMT

@roses wrote:
Having the EXACT same issue. All I need is to update my Expiry Date and CVV.

The simplest things are almost impossible with this company.

HI @roses I agree, I still do not understand why there is no update option for expiry date or CCV

Re: update credit card

Mom3 — Fri, 01 Jul 2022 21:08:59 GMT

this is sooooo frustrating and payment is to come out tomorrow

Re: update credit card

hTideGnow — Fri, 01 Jul 2022 21:12:32 GMT

@Mom3 wrote:
this is sooooo frustrating and payment is to come out tomorrow

HI @Mom3 open the ticket now and ask them to update the information for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you don't get any reply today, you might want to think about getting a voucher to top up through voucher instead. But buy the voucher from Shoppers Drug mart or 7/11 or Shell as those voucher can be used immediately. (others might need to wait a full day before you can use)

Re: update credit card

Mom3 — Fri, 01 Jul 2022 21:29:16 GMT

Thank you, I have an agent online with me now. Huge thanks for your help 🙂

Re: update credit card

hTideGnow — Fri, 01 Jul 2022 21:31:18 GMT

@Mom3 wrote:
Thank you, I have an agent online with me now. Huge thanks for your help 🙂

HI @Mom3

online chat? great and speedy service this time

Re: update credit card

Mom3 — Fri, 01 Jul 2022 21:38:09 GMT

speedy, will see how great 😉

Re: update credit card

roses — Thu, 07 Jul 2022 20:05:46 GMT

Gee, I'm sorry. I have a life and don't have time to sit around waiting for you to do something.

And the FIRST attempt triggers fraud?

Re: update credit card

roses — Thu, 07 Jul 2022 15:45:54 GMT

Since I'm on a Chriomebook, gee another browser isn't possible. How about designing a site that is easy to use?

Re: update credit card

roses — Thu, 07 Jul 2022 15:46:30 GMT

Refuses to remove the card. Tried 3 other credit cards, all say "Declined", which is crap.