topic credit card error in Get Support

credit card error

fortis — Fri, 01 Jul 2022 21:26:50 GMT

Chatbot said to wait for a customer support agent.. So i shall wait.

Re: credit card error

RossN — Fri, 01 Jul 2022 21:29:02 GMT

@fortis ok well if you created a ticket already then watch your community evelope top right corner for a reply

Re: credit card error

Meow — Fri, 01 Jul 2022 21:45:11 GMT

YOU have to initiate contact with agent. Do not expect bot to that for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: credit card error

darlicious — Fri, 01 Jul 2022 22:10:52 GMT

@fortis

Go to your private message box the envelope icon next to your avatar at the top right corner of your screen. In your private messages click the arrow thingy at the top left for your sent/outbox. Check for your submitted ticket there. If you see it then you can keep an eye on your private message box for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up waiting time but expect a reply within the hour.

If you have nothing in your sent/outbox you need to submit a ticket via SIMon or send a private message.

Re: credit card error

hTideGnow — Fri, 01 Jul 2022 22:13:07 GMT

Hi @fortis yes, you should wait

Although they say within 72 hours, they usually reply much quicker. Just keep checking the envelope icon on top right