topic Re: Cannot access My account in Get Support

Cannot access My account

oliatscha — Sat, 02 Jul 2022 04:06:27 GMT

solved, tnx

Re: Cannot access My account

softech — Fri, 01 Jul 2022 21:16:58 GMT

@oliatscha we are just customers like you. To get this sorted out, you will need to open proper ticket with PM Support. Since you have this login issue, you might want to open ticket by direct message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Also a reminder, My Account and Community are 2 different systems with different login credentials.

Community login uses username , but My Account login uses email address. (they likely are different password unless you use the same password)

Re: Cannot access My account

will13am — Fri, 01 Jul 2022 21:17:21 GMT

@oliatscha , it will probably be easiest if you just send a private message directly to the CSA team using the link below and outline your problem for them to assist.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot access My account

oliatscha — Fri, 01 Jul 2022 21:17:36 GMT

Cannot access ticket

Re: Cannot access My account

will13am — Fri, 01 Jul 2022 21:18:53 GMT

@oliatscha wrote:
Cannot access ticket

The private message link bypasses the ticketing system. Since you are not able to navigate your online account login, you will run into issues with using the ticketing system.

Re: Cannot access My account

softech — Fri, 01 Jul 2022 21:19:00 GMT

@oliatscha wrote:
Cannot access ticket

@oliatscha

You can.

click on my link. try it

here is the link again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Cannot access My account

oliatscha — Fri, 01 Jul 2022 21:22:38 GMT

tnx, let's see...

I tryed that four times in last two years and didn't work, but I'll try again

Re: Cannot access My account

oliatscha — Fri, 01 Jul 2022 21:23:39 GMT

if you have some other ideas... i'll be thankfull

Re: Cannot access My account

MrSpock — Fri, 01 Jul 2022 21:58:18 GMT

@oliatscha hi are your services working if you dial *611 does it say your account is active

Re: Cannot access My account

softech — Fri, 01 Jul 2022 22:01:40 GMT

@oliatscha wrote:
if you have some other ideas... i'll be thankfull

@oliatscha just make sure you check the Community inbox for reply from PM Support. They said within 72 hours but usually much quicker

Since you have been having the issue for so long, when then reply , demand them for live chat , new feature they have now. No guarantee they will do that but hopefully they will.

Re: Cannot access My account

dabr — Fri, 01 Jul 2022 22:20:02 GMT

@oliatscha Is it possible that you have turned off your private message settings option? That would stop you (I believe) from being able to send and receive private messages.

If you think that may be the issue then click on your avatar, select settings, preferences, private messenger and you should see an option to "turn on private messages".

Re: Cannot access My account

esjliv — Sat, 02 Jul 2022 01:16:04 GMT

@oliatscha - are you a current public mobile customer? Do you have services with a public mobile sim card or have you had services within 90 days?

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

edit, and also, probably best to edit your original post and remove your email. This is a public forum for all to see, you never know what someone will do with it. To edit, click the down arrow at the top, right of your post.