topic Re: Login in Get Support

Login

Dill33451 — Fri, 01 Jul 2022 21:13:06 GMT

I have problems login my account big problem

Re: Login

will13am — Fri, 01 Jul 2022 21:20:15 GMT

@Dill33451 , is it a forgotten password problem? If so, can you try the password reset option?

Re: Login

NDesai — Fri, 01 Jul 2022 21:21:38 GMT

@Dill33451 What's the "big problem"? Are you able to reset your password on the forgot password link? If not, you will have to reach out to PM CS_Agent to get it reset.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Login

hTideGnow — Fri, 01 Jul 2022 21:23:06 GMT

HI @Dill33451 Not a big problem, no worry

Try to click on the Forgot password link there. Enter the email and answer the security question

or if you give up, then ask CS agent to help:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login

esjliv — Sat, 02 Jul 2022 01:19:28 GMT

@Dill33451 - are you new here, or have you been a customer for some time?

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

If you porting your public mobile number to another provider, then your account closes here and you also lose access to self serve.

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 1+ hour before you try again.

Otherwise, see other's posts.