topic Re: Poor Signal in Ottawa in Get Support

Poor Signal in Ottawa

CarolineB — Fri, 01 Jul 2022 18:13:09 GMT

Since the wind storm a month ago, our household and neighbours on Public have had next to no signal in certain Ottawa neighborhoods. All incoming calls go straight to voicemail, and outgoing texts/calls mostly fail. PM signal bar sits a 1 or 'no signal'. Anybody else experiencing this??

Re: Poor Signal in Ottawa

MrSpock — Fri, 01 Jul 2022 18:16:14 GMT

@CarolineB Yes there is a lot of maintenance going on since the storms try setting your phone to 3G it may help , you may also want to contact customer service you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Poor Signal in Ottawa

softech — Fri, 01 Jul 2022 18:17:19 GMT

@CarolineB curious, any of your friends on Koodo or Telus or Bell or Virgin or Lucky experiencing the same? They all use the same network towers.

But is Mobile Data working without issue?

You can open a ticket with PM support and they can check if there is any ongoing work to the towers around your area:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there