topic Re: roming in US in Get Support

roming in US

Igorreentov — Fri, 01 Jul 2022 22:04:25 GMT

I have US talk roming and "no service" message

I'm in Fairbanks Alaska

Re: roming in US

softech — Fri, 01 Jul 2022 16:44:40 GMT

@Igorreentov there have been many complains about roaming problem in Alaska lately.

which city are you now at?

Try to manually change your network to AT&T and T-Mobile (see if you see it on the list). You have to pick one of them to get the roaming service

Re: roming in US

hTideGnow — Fri, 01 Jul 2022 16:48:09 GMT

HI @Igorreentov you sure you completed both steps:

A: Purchasing Add-Ons is a 2-step process:
You will need to add funds equal to the amount of the Add-On to your account.
Then, click on ‘Purchase Add-Ons’ on the Overview page.

Re: roming in US

darlicious — Fri, 01 Jul 2022 16:48:20 GMT

@Igorreentov

Your only option is At&t. It is unlikely voice services will work. Which US Roaming add on do you have?

@softech

T-Mobile has no network in Alaska.

Re: roming in US

softech — Fri, 01 Jul 2022 16:58:30 GMT

@darlicious T-mobile does have some coverage

With the recent complains about coverage in Alaska, I wonder if they had more 3G area for both AT&T and T-Mobile. Now with 3G shutdown, they left with very minimal coverage in that state

Re: roming in US

darlicious — Fri, 01 Jul 2022 16:54:59 GMT

@softech

Lol....I just realized my reference was from 2019!😀

Re: roming in US

hTideGnow — Fri, 01 Jul 2022 16:55:16 GMT

HI @Igorreentov are you going to be there long or just a day here and there from cruise?

Find a T-Mobile or AT&T store and ask for help.

Re: roming in US

softech — Fri, 01 Jul 2022 16:57:09 GMT

@darlicious you see there is a Heart in the T-Mobile coverage map in Alaska? LoL

A very romantic provider

Re: roming in US

hTideGnow — Fri, 01 Jul 2022 17:02:52 GMT

HI @Igorreentov if you still unable to use the roaming but have Wifi around, download VoIP app like TextNow and Fongo to make calls for now

If in the end, you cannot use it at all, open a ticket with PM and they will cancel the add-on and put the money back to your account

Re: roming in US

darlicious — Fri, 01 Jul 2022 17:07:00 GMT

@softech

T-Mobile service in Alaska is roaming on either ACS or CGI.

Re: roming in US

Igorreentov — Fri, 01 Jul 2022 17:07:45 GMT

I'm in Fairbanks and manually switched to AT&T

Doesn't help

Re: roming in US

Igorreentov — Fri, 01 Jul 2022 17:08:49 GMT

US talks

Re: roming in US

softech — Fri, 01 Jul 2022 17:22:29 GMT

@Igorreentov It's good that you see AT&T network

Do you have Data in your Roaming purchase or just voice? If it is voice, AT&T has started shutting down 3G (which voice in PM needs) so they might not have 3G in that area. Data uses LTE and it will start work if you can connect to the AT&T network

Re: roming in US

softech — Fri, 01 Jul 2022 17:12:02 GMT

@darlicious Roaming as in T-Mobile users have to pay? or use it for free?

Can PM users tap onto ACS and CGi then?

Re: roming in US

Igorreentov — Fri, 01 Jul 2022 17:11:23 GMT

Fortunatily I go to Anchorage today

Thanks. Will do it there

Re: roming in US

Igorreentov — Fri, 01 Jul 2022 17:13:11 GMT

Thank you

I will try again in Anchorage tonight

Re: roming in US

darlicious — Fri, 01 Jul 2022 17:28:47 GMT

@Igorreentov

3G network coverage is extremely limited in Alaska. Here is where you can try to get service.

3g in green

Re: roming in US

hTideGnow — Fri, 01 Jul 2022 17:30:01 GMT

HI @darlicious What site is that?

Re: roming in US

darlicious — Fri, 01 Jul 2022 17:37:29 GMT

@hTideGnow

Lol...wouldnt I like to know.....took the pic, copied the link and my stupid tablet reboots and for the life of me I can't find it again! Oh wait a sec....found it!

https://www.nperf.com/en/map/US/5879400.Anchorage/2420.ATT-Mobility/signal/?ll=61.21806&lg=-149.90028&zoom=7

Re: roming in US

Think — Tue, 05 Jul 2022 15:13:42 GMT

what phone do u have?