topic US roaming in Get Support

US roaming

Stefstoch — Fri, 01 Jul 2022 15:42:44 GMT

My US roaming is not working. I successfully paid for and added it to my plan. Where do I get the activation code from?

Re: US roaming

MrSpock — Fri, 01 Jul 2022 15:47:46 GMT

@Stefstoch hi there is no activation code,many people are having the same issue you would be better off with a local travel sim ,if you want a refund you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: US roaming

softech — Fri, 01 Jul 2022 15:57:36 GMT

@Stefstoch There is no activation for add-on, it will wok as long as you completed the purchase.

BUT... buying add-on is a 2 steps process: 1. Load Fund, 2. GO BACK and buy

Many people just loaded the fund but unaware the need to go back and buy. Did you completed both steps?

What roaming addon did you buy? If you got data, you should see it in My Account's Overview page, My data & Add-on box. If just voice and data, you should see it in Plan details page ( https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/ )

Once you confirmed it shows up on your My Account, reboot your phone once. Then make sure Roaming Mobile Data is enabled (assuming you got Data Roaming).

Also, make sure you manually select T-Mobile or AT&T from the network selection

Re: US roaming

darlicious — Fri, 01 Jul 2022 16:23:39 GMT

@Stefstoch

Once you have confirmed you have the US Roaming add on and you are in the US enable roaming and reboot your phone. Manually select At&t or T-Mobile. You should then be connected.