topic Re: Refund in Get Support

Refund

khv — Fri, 01 Jul 2022 14:09:49 GMT

I added the $20 US roaming and data bundle and it has not worked. I posted extensively to the forum looking for help but nothing worked (see exchange in forum).

In addition to what I posted I upgraded to android 11 and reset the phone.

My phone will not connect to a cell tower. I do not have data and can not call or text unless I do so through Wifi.

(Most recently I removed the sim to stop the constant notifications and serious battery drain as it attempts to connect and notifies me it hasn't evey 1.5 seconds or so. I found that without the sim I can not even use the phone to call or text using wifi.)

How would I request a refund for a purchase that does not work?

I'm hopeful that without the US data and roaming add on I can put the sim bank in and use wifi calling again without the constant notifications and battery drain.

Kris

Re: Refund

RossN — Fri, 01 Jul 2022 14:12:37 GMT

@khv

hi you can contact customer service for a refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a rep

Re: Refund

softech — Fri, 01 Jul 2022 14:12:52 GMT

@khv The refund part would be easy since you cannot use the service and they can see that it wasn't used

just open a ticket with PM support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

With the phone , it would be harder to fix. What brand and model is it again?

backup your data, try a full Factory Reset of that phone and setup the from from scratch, This could fix it

Re: Refund

darlicious — Fri, 01 Jul 2022 14:20:39 GMT

@khv

Contact customer support and explain the issue and ask for a credit to your account.

Did you reach out to the teracube community? I think joining their community is a "must do" a little like here....as they are the experts on your phone. I'm a big fan but the camera is a deal breaker for me.