topic Re: add ons in Get Support

add ons

Apodruski — Thu, 30 Jun 2022 20:30:16 GMT

I logged in and wanted to purchase two extra GB of data at $15 each. I made the $30 payment, it went through, I added-on 2 GB of data, but only one is showing on my account....even though I paid for 2. How do I get this fixed?

Re: add ons

dabr — Thu, 30 Jun 2022 20:32:57 GMT

@Apodruski Check the line where you see your data add-on, it'll show as one line of 2048MB (2GB) data.

Re: add ons

will13am — Thu, 30 Jun 2022 22:06:04 GMT

@Apodruski , by chance do you see funds in your account? It could be that only one purchase was fully completed.

Re: add ons

chainsawcowboy — Fri, 01 Jul 2022 00:12:08 GMT

@Apodruski

If you look at your overview at the data line counter like @dabr says the counter will show the 2 GB of data as 2048MB but the name says 1GB data add on. Confusing but that's the way they do it around here.

Re: add ons

darlicious — Fri, 01 Jul 2022 01:17:43 GMT

@Apodruski

Note how it looks on my account....if you can find it?!!

Listed as 1 1GB Add-on

Re: add ons

chainsawcowboy — Fri, 01 Jul 2022 01:30:31 GMT

@darlicious

That's a lot of add ons! Better get busy!!