topic Re: Make payment in Get Support

Make payment

Rihab1977 — Thu, 30 Jun 2022 19:51:08 GMT

Hello

I can't make payment because I can't login In my account

Re: Make payment

MrSpock — Thu, 30 Jun 2022 19:55:17 GMT

@Rihab1977 hi if you can't get into your account or pass word won't work you may need a cs agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Make payment

softech — Thu, 30 Jun 2022 19:57:19 GMT

@Rihab1977 if you know the 4 digits PIN, you call make a payment via dialing *611

if not, open ticket and PM support will reset it for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Make payment

Rihab1977 — Thu, 30 Jun 2022 21:30:32 GMT

Thanks for your answer ,I tried many ways yesterday and today but no results and the agent can't help.

Re: Make payment

softech — Thu, 30 Jun 2022 21:35:42 GMT

@Rihab1977 you meant agent did not reply? or Agent said they cannot provide refund?

Re: Make payment

esjliv — Fri, 01 Jul 2022 02:30:55 GMT

@Rihab1977 - what do you mean the agent can't help?

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you are in suspended status and have never created a self serve account before, top up your account by either the registered card you may have on the account, or if you don't a card registered, then see options for online or instore topups / vouchers here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.