topic Re: No internet connection in Get Support

No internet connection

iamnopreacher — Thu, 30 Jun 2022 16:21:18 GMT

I bought the US roaming add on with 250mb data but it's saying no internet connection. What's up???

Re: No internet connection

RossN — Thu, 30 Jun 2022 16:23:37 GMT

@iamnopreacher Hi I assume you are stateside you need to manually connect to AT&T or T mobile

Re: No internet connection

BKNS27 — Thu, 30 Jun 2022 17:07:58 GMT

@iamnopreacher

As @RossN noted, you need to connect to AT&T or T-Mobile cell network.

What phone do you have so we can help you navigate on your phone?

If you can go to Settings>Cellular>Network Selection and manual click on one of the networks on an iPhone.

Re: No internet connection

softech — Thu, 30 Jun 2022 17:10:55 GMT

@iamnopreacher Try connecting to T-Mobile and AT&T and see which one works

Also, what kind of phone do you have? brand and model

And, do you see the Roaming data showing up in your My Data & addon section? Buying addon is a 2 Steps process, 1. Load Fund 2. actual buying. Some only completed step 1 and thought the purchase was completed. Did you do step 2 as well?

Re: No internet connection

esjliv — Thu, 30 Jun 2022 18:23:04 GMT

@iamnopreacher Roaming addons are for use whilst in the USA only.

Also, any type of addons only work on an Active public mobile plan. So ensure your plan is currently in Active status.

US Roaming Help Article for review: U.S. Roaming (publicmobile.ca)

Re: No internet connection

dabr — Thu, 30 Jun 2022 18:32:29 GMT

@iamnopreacher Just to add another point, roaming and data is enabled on your phone? Try rebooting as well.