topic Re: lost phone in Get Support

lost phone

MoonlitHaven589 — Thu, 30 Jun 2022 14:00:07 GMT

a phone was lost (removed)

We have another phone that we can use.

Do we just need to buy a new chip for the phone we have and port the phone # above to the new phone?

What are the steps we need to follow to make this happen?

Re: lost phone

MrSpock — Thu, 30 Jun 2022 14:01:23 GMT

@MoonlitHaven589 Hi if you lost the Phone and Sim card you need to buy a new Sim card and then go into your self-serve account and change your Sim card number install it in your new phone and you will be good to go with the same number as you had before

Re: lost phone

ShawnC13 — Thu, 30 Jun 2022 14:01:07 GMT

@MoonlitHaven589 , you will need to purchase a new SIM card then log into your self-service account and on the right hand side there is a change SIM link. Follow the steps as directed.

Re: lost phone

softech — Thu, 30 Jun 2022 14:10:22 GMT

@MoonlitHaven589 Yes, you just need to buy a new sim card from the store and do a change SIM card request (not a porting request)

Tip: Do not buy the SIM card from PM online, it takes them too long to deliver. But it from stores like Walmart Mobile, Koodo ,etc

When you have the sim card and when you are ready, login to My Account, click Change SIM card, then select email to receive the 2FA code

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

Once you enter the 2FA code, it is pretty instant. You might then put the new SIM into the phone, reboot the phone once or twice. Try incoming/outgoing calls and mobile data and you should be all good then

Re: lost phone

BKNS27 — Thu, 30 Jun 2022 14:36:51 GMT

@MoonlitHaven589

Also, advisable to login to your account and click on Lost/stolen Phone first before change the SIM on your account. This will Blacklist your old phone so they can’t use your phone.