topic Double paid error in Get Support

Double paid error

DarkNite — Thu, 30 Jun 2022 03:50:34 GMT

Hey, I just issued a payment due for today and got charged twice. Is there a way to get refunded for this bug in the system?

Thank you.

Re: Double paid error

NDesai — Thu, 30 Jun 2022 04:10:46 GMT

@DarkNite Do you see the doubled payment under Account Balance? If yes, you should leave it there because it will get used during your next renewal.

Re: Double paid error

BKNS27 — Thu, 30 Jun 2022 04:17:06 GMT

@DarkNite

You must have entered the payment twice so you were charged twice.

Please note that the overcharge will stay in your account as a credit and will apply to your next month bill.

If you still want a refund, you will need to contact a CS_Agent and request a refund but it will take up to 30 days to process so better to leave it as credit.

Re: Double paid error

computergeek541 — Thu, 30 Jun 2022 06:33:09 GMT