topic Re: Service in Get Support

Service

Benb — Wed, 29 Jun 2022 15:04:39 GMT

Why has my service been disrupted when the month has not ended and my due date to make my monthly payment is not due?

Re: Service

iliketotalk — Wed, 29 Jun 2022 15:07:59 GMT

@Benb Hello where are you located There may be an outage in your area?

Re: Service

softech — Wed, 29 Jun 2022 15:09:07 GMT

@Benb When is your next renewal date showing on My Account?

Is My Account status showing Active?

How about your phone? What error you see? No SIM? SIM not provisioned? No Network?

did you try to reboot your phone?

Also, please try this

1. Reseat your sim card (power off the phone, take sim card out for a minute, then put it back and power on

2. Test the PM sim card with another phone if you have another phone around

Re: Service

Benb — Wed, 29 Jun 2022 15:37:21 GMT

There is no outage. Thanks

Re: Service

esjliv — Thu, 30 Jun 2022 02:07:21 GMT

@Benb - plans are 30 days here, not monthly. Are you able to log into your self serve account or call 611 to check your account status?

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds, manually, to your owing amount or more, through SELF SERVE (or by calling 611 if you have a card registered), then select to reactivate/resume services if it does not automatically do so.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Service

BKNS27 — Thu, 30 Jun 2022 03:36:59 GMT

@Benb

Did you find out what was your issue?

Is your account Active?