topic Re: Publicmobile website in Get Support

Publicmobile website

user2023 — Wed, 29 Jun 2022 17:27:37 GMT

Will there be a functioning website soon that will allow me to manage my account? Note I wrote "functioning". The current website is an exercise in complete frustration. Worst website ever. Very poorly laid out and slow like molasses running uphill. I tried to change my plan today and was not able to. Tried every browser in the app store. How very disappointing.

Re: Publicmobile website

Yummy — Wed, 29 Jun 2022 17:31:57 GMT

You can do limited things through self-serving account. It is geared more to buy add-ons but Plan change is easy to do.

Your account has to be active then you go

and pick new plan

Where did you get stuck?

Re: Publicmobile website

iliketotalk — Wed, 29 Jun 2022 17:40:01 GMT

@user2023 I wish would be nice maybe 2030 lol

Re: Publicmobile website

softech — Wed, 29 Jun 2022 17:54:50 GMT

@user2023 There seems to be some issue with Change Plan this morning

Try again now.

Re: Publicmobile website

darlicious — Wed, 29 Jun 2022 19:18:26 GMT

@user2023

Here you go....

https://productioncommunity.publicmobile.ca/t5/Get-Support/The-Community-s-Public-Mobile-Wishlist/m-p/572191#M387403

Re: Publicmobile website

JL9 — Thu, 30 Jun 2022 00:56:31 GMT

Ughh frustrating..oleaee streamline and modernize lol.. Wishful thinking I know

Re: Publicmobile website

Korth — Thu, 30 Jun 2022 01:19:48 GMT

The Telus Mobility version is just as slow. Evidently Telus can't upgrade their own prime-tier brand so I doubt they'll prioritize upgrading their third-tier subsidiary brand.

It's been the same forever. Since even before Telus was Telus. Great hardware running crap software.