topic Unable to change the plan in Get Support

Unable to change the plan

ricky7583 — Wed, 29 Jun 2022 20:24:23 GMT

I need to change my phone plan but it doesn't allow me to do so.

On the overview page, it doesn't show my current plan and if I click the change plan, it doesn't show any options.

If I click to try out more options,

HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory.

shows up.

Is there any maintenance that lasts more than a week? I try to wait but my next bill cycle is coming so I need assistance as soon as possible.

Yummy — Wed, 29 Jun 2022 17:34:56 GMT

Just replied to similar post. I had no issue getting to plan change page. Did you try to different browser? Incognito mode?

I can see this, no problem:

CountyDownIeUk — Wed, 29 Jun 2022 17:36:05 GMT

Take that first pic out. TMI. You just set yourself up to be Sim Jacked.

ricky7583 — Wed, 29 Jun 2022 17:40:44 GMT

Weird... I was using firefox + its incognito mode but didn't work.

But Chrome allows me to do it. Thanks

softech — Wed, 29 Jun 2022 17:53:58 GMT

@ricky7583 the server error page seems to suggest it was a server issue rather than browser issue. But we are happy you are good now