topic Re: Browser will not load webpages on data service in Get Support

Browser will not load webpages on data service

sillyme — Wed, 29 Jun 2022 13:52:47 GMT

I can use the google search on my android phone and look up something and see all the links. However, if I click on a link, which opens the browser, the webpage will not load.

At first this issue only happened with Google Chrome browser. I installed Brave and was able to load webpages using data. However, a week later this option is not working either.

I cannot load ANY webpage in a browser while on data service.

I have confirmed that I still have available data, I have uninstalled and reinstalled the browser apps to see if that helped, but it did not.

What is the issue with public mobile data? Why does data work to search but not to load webpages?

Re: Browser will not load webpages on data service

will13am — Wed, 29 Jun 2022 13:55:21 GMT

This does not sound like an issue with Public Mobile service. It is something to do with the phone software. Try clearing the browser cache and see if that helps.

Re: Browser will not load webpages on data service

sillyme — Wed, 29 Jun 2022 13:57:37 GMT

This is a Public Mobile issue - not phone. I have cleared the cache for both browser apps and that does nothing.

Like I said - it was working just fine and all of a sudden is not. I have restarted my phone, I have all the settings doing the right stuff, but public mobile data will not load webpages.

Re: Browser will not load webpages on data service

will13am — Wed, 29 Jun 2022 14:00:08 GMT

@sillyme wrote:
This is a Public Mobile issue - not phone. I have cleared the cache for both browser apps and that does nothing.

Like I said - it was working just fine and all of a sudden is not. I have restarted my phone, I have all the settings doing the right stuff, but public mobile data will not load webpages.

If it is a mobile data problem, then are apps that need data also affected? The fact that you can bring up a webpage even with broken links suggests that mobile data is working.

Re: Browser will not load webpages on data service

iliketotalk — Wed, 29 Jun 2022 14:00:48 GMT

@sillyme the webpages for Public are bad at the best of times if you have access to a computor you may have a better chance at opening your self serve account

Re: Browser will not load webpages on data service

bluejaywpg — Wed, 29 Jun 2022 14:01:42 GMT

Makes me wonder if the cell tower that your phone is connected to is very slow sending data. But why google searches work but not web data for a browser? I can only guess that you're using the google app or the google pages are cached so it requires minimal data to perform the search?

Re: Browser will not load webpages on data service

sillyme — Wed, 29 Jun 2022 14:20:23 GMT

That sounds potentially right - slow data perhaps. I just installed FireFox (3rd browser) and was able to load a webpage BUT it took literally forever. I just don’t understand why Brave would stop loading pages on data after a week of working super fast… Never had problems with PM before, but this is truly inhibitive…

Re: Browser will not load webpages on data service

Serenity — Mon, 22 Aug 2022 22:30:01 GMT

I seriously have to turn on airplane mode, then turn it off again.. to get mobile data working.