topic Re: Voucher failed in Get Support

Voucher failed

Charrrger68 — Wed, 29 Jun 2022 04:19:22 GMT

I payed for a 45 dollar voucher and i try to load it and it say not valid...the retailer tried as well not valid....im not happy

Re: Voucher failed

computergeek541 — Wed, 29 Jun 2022 04:22:53 GMT

@Charrrger68 wrote:
I payed for a 45 dollar voucher and i try to load it and it say not valid...the retailer tried as well not valid....im not happy

Did you just purchase this? There can sometimes be a delay from the time of purchase to the time that the voucher starts working. Please try again in a few hours.

Re: Voucher failed

hairbag1 — Wed, 29 Jun 2022 04:28:42 GMT

As already suggested..try again later.

Some vouchers aren't "activated" for several hours after the sale. The vouchers from Shell Gas stations, London Drug (out west) or Walmart all have vouchers that are active right away.

Re: Voucher failed

darlicious — Wed, 29 Jun 2022 04:37:45 GMT

@Charrrger68

Where did you buy your voucher? The following link contains helpful user tested info on pm vouchers.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028

Re: Voucher failed

Charrrger68 — Wed, 29 Jun 2022 05:32:25 GMT

At the cheveron.. i purchased a 20 dollar one as well and that one worked fine...i use this gas station many times...the only difference is, this is the first time purchasing a 45 dollar voucher and it didnt work...

Re: Voucher failed

softech — Wed, 29 Jun 2022 10:15:02 GMT

@Charrrger68 wrote:
At the cheveron.. i purchased a 20 dollar one as well and that one worked fine...i use this gas station many times...the only difference is, this is the first time purchasing a 45 dollar voucher and it didnt work...

@Charrrger68

how long you got the voucher? has it been 24 hours yet? Vouchers from some place need 24 hours before it is activated and can be used. If that has not been 24 hours yet, please wait for the full 24 hours and try again, it should work

If it has been over 24 hours when you tried and it didn't work, open a ticket with PM Support and they can confirm for you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Voucher failed

g3tokyo — Wed, 29 Jun 2022 13:39:58 GMT

Same problem. Purchased June 28 and today June 29 still cannot process payment. Vouchers purchased at London Drugs. Tried several times at London Drugs, re-issued vouchers x 2 and still no go.

Re: Voucher failed

darlicious — Wed, 29 Jun 2022 20:40:08 GMT

@Charrrger68

Hmmm... well you get two attempts so one successful one not. At the time I would wait one more hour and try again using 611. Then if no joy.....follow the advice below...

@g3tokyo

Now I know London Drugs are immediately valid upon purchase so if you have tried twice then this is starting to sound like a glitch that has been creeping up more often of late with a problem with the payment system accepting vouchers.

My suggestion to both of you is to contact customer support to check validity and load the vouchers for you. Report any feedback given by the CSA to what the problem is?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Voucher failed

Charrrger68 — Wed, 29 Jun 2022 23:02:57 GMT

So i went back to cheveron again...explained situation to the manager...they purchase a 10 dollar voucher and had me load in front of them...it was the same issue voucher not valid....the manager isnt happy that they cant even contact a real live person to fix this issue and are thinking they may stop providing public mobile products as they feel they will lose their customers...as money is taking but service isnt provided

Re: Voucher failed

Charrrger68 — Wed, 29 Jun 2022 23:07:34 GMT

I did send in a support ticket but no response

Re: Voucher failed

softech — Wed, 29 Jun 2022 23:07:40 GMT

@Charrrger68 as mentioned above, it could be that the voucher needs 24 hours wait time before it can be used. That's why trying it in fron tof the station with a new voucher might not work.

how about the old one from yesterday? it should be 24 hours now, they exchanged for you or you still have it? If you still have it, you can try now. If it still fails, open ticket with PM support

Best place to buy voucher for immediate use is to get it from SDM/7-11/London Drug/Shell

Re: Voucher failed

softech — Wed, 29 Jun 2022 23:10:48 GMT

@Charrrger68 wrote:
I did send in a support ticket but no response

@Charrrger68 send again for update.

Re: Voucher failed

Charrrger68 — Wed, 29 Jun 2022 23:12:22 GMT

Yes i have voucher still...voucher says none refundable....yes i have tried to load voucher again and still the same..invalid..i have even tried using my website account to put in pin number as says cant process voucher and tells me to double check my numbers...well the numbers that they showed me and says invalid matches up with my voucher number so not putting in wrong

Re: Voucher failed

darlicious — Thu, 30 Jun 2022 01:07:50 GMT

@Charrrger68

Have you been keeping an eye on your private message box ? The envelope icon at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up waiting time but expect a reply within the hour. Do you have private messaging enabled in your settings?

Re: Voucher failed

Charrrger68 — Thu, 30 Jun 2022 01:58:23 GMT

Yes and no reply...very un professional..anyways i have solved my voucher issue....took me a day and a half to do so. I was able to find a local tech who use to deal with public mobile....he was actually able to talk to a real life rep...but these reps are only for providers and retailers where most dont have number anyways.....th rep loaded my vouchers....im good to go...the problem is the combination of numbers in pins the system having a hard time generating the numbers and activating....meaning they are having issues with some vouchers or all....now it would of been nice as a paying customer to at least get a email or some kind of notification to let us know there are issues atm....not being able to speak to someone is very frustrating and time consuming...i went to another tech who had no idea what to do eather as his partner was check the web for actual real reps..so now that i have had this very un pleasant experience again....i thing im going to transfer to someone whonis professional and have time for the customers....same plan more data......koodos peeps but thank for the help..

Re: Voucher failed

Charrrger68 — Thu, 30 Jun 2022 02:00:12 GMT

And ad well...the local tech i went to charged me a fee for his service so wasnt happy to pay more money wanted 65 dollars worth ended up paying 90

Re: Voucher failed

softech — Thu, 30 Jun 2022 02:02:28 GMT

@Charrrger68 wrote:
And ad well...the local tech i went to charged me a fee for his service so wasnt happy to pay more money wanted 65 dollars worth ended up paying 90

@Charrrger68 He charged you $25 for his service?

Re: Voucher failed

darlicious — Thu, 30 Jun 2022 02:51:12 GMT

@Charrrger68

Lol....have you checked your transaction history? What does it say for those transactions? I suggest you log in and change your security question and answer and your password.

Re: Voucher failed

Charrrger68 — Thu, 30 Jun 2022 03:24:52 GMT

Yes

Re: Voucher failed

softech — Thu, 30 Jun 2022 03:27:28 GMT

@Charrrger68 honest, you can save the $25 if you open a ticket with PM. It is true that the back and forth messaging could take longer. So, you pay $25 to speed up the resolution. 🙂