topic Re: statement in Get Support

statement

Riccardomancini — Tue, 28 Jun 2022 22:36:32 GMT

how can I get a complete statement of my account?

Re: statement

softech — Tue, 28 Jun 2022 22:39:26 GMT

@Riccardomancini if you need official invoice, you will need to open ticket with PM support to prepare that for you. It will take 2 to 3 weeks, so, it is better to order them in batch every couple months.

To open ticket with PM:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: statement

RossN — Tue, 28 Jun 2022 22:40:01 GMT

@Riccardomancini hi contact a cs agent

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and new password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: statement

JL9 — Wed, 29 Jun 2022 02:08:18 GMT

They will usually do 30 day increments so 180 or 360 is probably the best depending on what you need them for.

Re: statement

Community_QA — Wed, 29 Jun 2022 02:41:19 GMT

@RossN wrote:
@Riccardomancini hi contact a cs agent
1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.
type request email and new password
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

?? request email and new password ?