topic Re: Sim cards? in Get Support

Sim cards?

Cfdickson17 — Tue, 28 Jun 2022 19:30:11 GMT

I ordered 2 sim cards on June 9th and haven't received them yet! Haven't heard anything. I'm alittle worried now that if this is the service Public offers, I don't want to switch. Is there a tracking available to know when my sim cards will arrive or can I just cancel and get a refund?

Re: Sim cards?

softech — Tue, 28 Jun 2022 19:34:23 GMT

@Cfdickson17 yes, ordering sim from PM take a bit long., can be as many as 3 weeks. It has been 19 days already, so it should come soon, very soon.

Or you can open ticket with PM Support to try to track it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sim cards?

MrSpock — Tue, 28 Jun 2022 19:35:12 GMT

@Cfdickson17 hi sorry there is no tracking ,it can take 2 to 3 weeks for delivey hang in there 🤞

Re: Sim cards?

RossN — Tue, 28 Jun 2022 19:45:39 GMT

@Cfdickson17 hello sim cards can take awhile unfortunately you can try customer service to see were they are

you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Sim cards?

darlicious — Tue, 28 Jun 2022 22:08:45 GMT

@Cfdickson17

Unfortunately delivery of sim cards can vary wildly depending on the contracted supplier. It can be as quick 3 days or as long as 3 weeks. I would contact customer support and tell them if you don't recieve them in the next two days that you will purchase at a local retailer and submit a copy of the receipt for a credit to your account once activated.

If the cards do eventually arrive after reimbursement keep them as spares and/or use them for referrals the next time pm has a bonus referral credit promotion.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Sim cards?

BKNS27 — Wed, 29 Jun 2022 00:09:22 GMT

@Cfdickson17

Unfortunately, there no tracking number since it is mail out in a letter envelope. It takes awhile to arrive but it should arrive by the end of June.

If not, contact a CS_Agent for an refund or resend your order.

PM is an online service and PM staff can be reach by creating a ticket through SIMon Chatbot or private message them.

Re: Sim cards?

computergeek541 — Wed, 29 Jun 2022 04:26:43 GMT

@BKNS27 wrote:
@Cfdickson17
Unfortunately, there no tracking number since it is mail out in a letter envelope.

This isn't always the case. There are times when the fulfillment centres uses different Canada Post service levels and sometimes even different carriers. Sometimes, SIM cards are still sent with a tracking number. In the shipping notice, a link is provided to view the order details. If a tracking number is available, it will be shows after the customer opens that link.

Re: Sim cards?

CountyDownIeUk — Wed, 29 Jun 2022 05:09:32 GMT

What happened to using UPS?

Re: Sim cards?

computergeek541 — Wed, 29 Jun 2022 05:17:56 GMT

@CountyDownIeUk wrote:
What happened to using UPS?

UPS is still sometimes used, but from what I'm seen, the service speed selected is usually ground/standard. Although I imagine that a more nearby Public Mobile fulfillment centre would be used, it's not entirely out of the possibility that a SIM card shipment could originate from a far away province. UPS Ground generally won't be any faster than Canada Post lettermail for a shipment that goes a long distance across the country, although it is trackable. I believe that the Public Mobile online store still incorrectly states that Canada Post Xpresspost is used for all SIM card shipments.