topic Re: Omg in Get Support

Omg

Bagzz1025 — Wed, 29 Jun 2022 05:44:45 GMT

Holy man this company is messed up, I literally just spent hours getting back into my account and now it’s saying my password won’t work that I just changed and won’t let me reset it . And I’m trying to change my number and you guys just stop replying

Re: Omg

angie45 — Tue, 28 Jun 2022 18:22:51 GMT

Very sorry to hear this! Were you already registered with Public, or are you trying to get a new number from Public as part of the registration process?

Re: Omg

dust2dust — Tue, 28 Jun 2022 18:23:51 GMT

Try a different device or a different browser or use incognito mode.

Re: Omg

Bagzz1025 — Tue, 28 Jun 2022 18:26:32 GMT

It locked me out AGAIN !

Re: Omg

angie45 — Tue, 28 Jun 2022 18:27:06 GMT

Are you registering a new phone/plan or an existing user?

Re: Omg

hTideGnow — Tue, 28 Jun 2022 19:09:41 GMT

HI @Bagzz1025 for some reset , resetting password and unable to get back in is a very common problem. Don't know why but it is what it is.

Open a ticket with PM CS Agent and have them to reset it for you. That usually has no problem.

To open a ticket with PM CS Agent. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Omg

computergeek541 — Wed, 29 Jun 2022 02:12:17 GMT

Re: Omg

Community_QA — Wed, 29 Jun 2022 02:45:13 GMT

@computergeek541

Right move!!

those you moved, it won't count for sure? I see some people just come and repeat what everyone said hours ago to get extra posts for rewards

(Yes, you can move this post to the Lounge , I am not trying to steal post for rewards)