topic Service suspended while Autopay is On in Get Support

Service suspended while Autopay is On

vkhalil — Tue, 28 Jun 2022 18:43:47 GMT

Hello,

My service has been suspended while my credit card info is already on file and the Autopay is on.

Please advice.

Thank you

Re: Service suspended while Autopay is On

softech — Tue, 28 Jun 2022 18:50:54 GMT

@vkhalil Autopay could fail sometimes. It could be an issue with the credit card, but more likely it is with PM

First, Login to My Account and check if you see Account status Suspended. If confirm status is Suspended, make a manual payment at Payment page, One time payment

Use the option "Other (Enter the desired payment amount)" and manually enter the plan amount (do not use Amount due as it will give you error)

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once paid, click Reactivate current plan if the button is there

Then logoff My Account and reboot the phone and it should be good

Re: Service suspended while Autopay is On

dust2dust — Tue, 28 Jun 2022 18:51:11 GMT

Sometimes autopay fails. You'll need to do a manual payment to have a enough balance to pay for your plan. Press the reactivate button in that upper suspension notice and then make the payment. Use other amount, not amount due.

Re: Service suspended while Autopay is On

dabr — Tue, 28 Jun 2022 19:05:04 GMT

@vkhalil You're unable to use the phone or are just seeing a message in your account that service is suspended/expired? If your phone is working then ignore any message you see as it's normal to see that kind of message on renewal morning.