topic Re: How do I submit a ticket in Get Support

How do I submit a ticket

Charleigh — Tue, 28 Jun 2022 17:59:00 GMT

I’m trying to transfer my number to TELUS and it’s saying my number is already being transfered, I need to submit a ticket to have this fixed as I want to keep my same number, where do I find submit a ticket?

Re: How do I submit a ticket

will13am — Tue, 28 Jun 2022 18:12:13 GMT

@Charleigh , to submit a support ticket use the chatbot link at the bottom of the webpage.

Re: How do I submit a ticket

dust2dust — Tue, 28 Jun 2022 18:17:49 GMT

Sounds like you're in progress. Did you leave the Public sim in and confirm the text? Support should really be from the Telus side (even though Public belongs to Telus).

Re: How do I submit a ticket

Meow — Tue, 28 Jun 2022 18:21:18 GMT

If you really have to contact agent:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

But if you are in a process of transferring number to PM, just be a little bit patient.

Re: How do I submit a ticket

hTideGnow — Tue, 28 Jun 2022 19:11:06 GMT

Hi @Charleigh Why don't you call Telus porting department and ask for the transfer status?

I will message you the phone number. Please check your inbox on the top right. Call them and talk to them directly