topic Re: Account receipt with GST/HST# in Get Support

Account receipt with GST/HST#

ZeroIzzue — Tue, 04 Jan 2022 19:35:12 GMT

Hi,

I need to request an account receipt of payments to get reimbursement from my company for my phone bill. How would I be able to obtain that?

Thanks

Re: Account receipt with GST/HST#

neatooo — Thu, 31 Aug 2017 18:23:23 GMT

Please contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Contacting mods (details):
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

How to send a private message:
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Account receipt with GST/HST#

mimmo — Thu, 31 Aug 2017 18:35:12 GMT

Include the following info

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Koodo prepaid or Public Mobile: Public Mobile
Customer phone number:
Account #:
Email address (if possible):
Requested Month / Period:
Amount paid:

Re: Account receipt with GST/HST#

Luddite — Thu, 31 Aug 2017 20:21:45 GMT

@ZeroIzzue Is there some reason your credit card statement is unacceptable? Or the register receipt if you purchase voucher. Of course, PM must provide you its GST/HST# for your billing province if you want it.

Hope you don't need to do this every 30/90 days.

Re: Account receipt with GST/HST#

ZeroIzzue — Thu, 07 Sep 2017 13:56:52 GMT

I'm working for a goverment funded organization and everything needs to be done by the book, so I do need the GST/HST# on an official reciept. I do need it everytime I submit...

Re: Account receipt with GST/HST#

peosteve — Thu, 09 Nov 2017 04:19:07 GMT

I need this as well, so my company can pay me back for the HST I've spent and they can in turn claim it.

I don't get why the HST doesn't show up on the transaction history. Surely it should be there, and not just when I make the payment. What is the logic behind excluding it in the transaction history?

Re: Account receipt with GST/HST#

srlawren — Thu, 09 Nov 2017 16:40:48 GMT

@peosteve the logic is that taxes are charged on the payment. The money that is deposited into your Public Mobile is already taxed and sits as a credit, which is then used up by the services which comprise your plan, all changed in pre-taxed funds.

Re: Account receipt with GST/HST#

peosteve — Thu, 09 Nov 2017 18:08:30 GMT

Right. But why shouldn't I have access to my transaction history? I shouldn't have to show my CC to my company to prove that I paid tax. It's just a messy way of dealing with tax...

Re: Account receipt with GST/HST#

stonechucker — Thu, 09 Nov 2017 18:34:21 GMT

My response to you would be honestly, why are you using Public Mobile for a business phone line, as it isn't setup to do things you need for your employer.

You'd be much better off using a Koodo or Telus (keep in the family) account so that you can get this information on-demand.

Re: Account receipt with GST/HST#

peosteve — Thu, 09 Nov 2017 18:54:30 GMT

My employer pays my phone bill. PM gives me excellent service for phone, text and data, so why would I pay more? What would a "business line" give me that PM doesn't?

I'm not sure why asking for billing including HST is a problem - I'm pretty sure it's a legal requirement. Why can't it just be included in the transaction history?

Re: Account receipt with GST/HST#

srlawren — Thu, 09 Nov 2017 19:27:26 GMT

@peosteve you can definitely get it, as required, but at this time only by special request. "Why can't it just be included in the transaction history?" I guess that would be too easy? 🙂

Re: Account receipt with GST/HST#

peosteve — Thu, 09 Nov 2017 20:53:41 GMT

Exactly! I can't be there difficult to do it...

Re: Account receipt with GST/HST#

srlawren — Thu, 09 Nov 2017 21:16:58 GMT

@peosteve you must be new around here

Re: Account receipt with GST/HST#

peosteve — Thu, 09 Nov 2017 22:29:59 GMT

Just got my first loyalty bonus. 😁

Re: Account receipt with GST/HST#

computergeek541 — Thu, 09 Nov 2017 23:13:26 GMT

Although there are many people who know what Public Mobile's sales tax number is, for an receipt to be official, that HST has to be shown on it. Anyone charging sales tax has to provide an official receipt upon request, which Public Mobile does do, but why should it be a special request? A proper receipt should be automatically be available on-screen inside the self-serve account, or e-mailed to the customer for each payment. Doing that would make it easier for both the customers and the moderators.

Re: Account receipt with GST/HST#

srlawren — Thu, 09 Nov 2017 23:18:12 GMT

@computergeek541 I would theorize that the volume of people asking for a receipt is low enough that it's cheaper for them to have someone manually prepare the receipt when requested than it is for them to invest in the development of a proper receipt function within their systems. That, or it's on the list but lower than other things that have and will come before it. Or both. LOL.

Re: Account receipt with GST/HST#

computergeek541 — Thu, 09 Nov 2017 23:28:49 GMT

@srlawren wrote:
@computergeek541 I would theorize that the volume of people asking for a receipt is low enough that it's cheaper for them to have someone manually prepare the receipt when requested than it is for them to invest in the development of a proper receipt function within their systems. That, or it's on the list but lower than other things that have and will come before it. Or both. LOL.

I can certainly understand that theory, but that's something that really should have been done properly from the get-go. I consider software and billing implimentation the cost of a company doing business, and doing it from the start is probably a lot easier than trying to add that functiionality in later.

Re: Account receipt with GST/HST#

peosteve — Fri, 10 Nov 2017 01:36:51 GMT

Thanks for the backup. 😁

Re: Account receipt with GST/HST#

Slimke — Mon, 06 Jan 2020 16:27:38 GMT

Under the Excise Tax Act, Public Mobile is obligated to show the GST/HST registration number and the amount of GST/HST charged on all invoices. Without it, customers that are registered suppliers can not claim the input tax credit that they are entitled to.

Re: Account receipt with GST/HST#

Anonymous — Mon, 06 Jan 2020 16:43:16 GMT

@Slimke wrote:
Under the Excise Tax Act, Public Mobile is obligated to show the GST/HST registration number and the amount of GST/HST charged on all invoices. Without it, customers that are registered suppliers can not claim the input tax credit that they are entitled to.

The GST # is shown in the payments screen. And there aren't invoices per se. You would need to request a formal invoice/receipt. Private individuals don't need to care about input tax credits.

This might not be exactly the best provider for a business though. But that's up to you.