topic Re: Service issues in community in Get Support

Service issues in community

kayla87 — Tue, 28 Jun 2022 12:17:46 GMT

There are service issues the past few days in the town of Melrose, Newfoundland (May also be called Trinity Bay North). Many people are experiencing this, they cannot make or receive calls. When they leave the town about 5 minutes away, phones are working fine. Wondering if there could be an issue with the towers near the community. Can a mod contact me or look into this. There are many frustrated people as most only have their cell phones for communication.

Thanks.

Re: Service issues in community

softech — Tue, 28 Jun 2022 12:20:56 GMT

@kayla87 For the time being, try to set your phone's preferred network to 3G Only and see if it helps (although I suspect it won't)

To have mod to look into it, please open a formal ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Service issues in community

RossN — Tue, 28 Jun 2022 12:21:25 GMT

@kayla87

@kayla87 wrote:
There are service issues the past few days in the town of Melrose, Newfoundland (May also be called Trinity Bay North). Many people are experiencing this, they cannot make or receive calls. When they leave the town about 5 minutes away, phones are working fine. Wondering if there could be an issue with the towers near the community. Can a mod contact me or look into this. There are many frustrated people as most only have their cell phones for communication.
Thanks.

@kayla87 hi sounds like an issue with the towers if you want to contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Service issues in community

Meow — Tue, 28 Jun 2022 13:16:03 GMT

Check for service outage here: https://www.telus.com/en/nt/outages?linktype=ge-footer

It could be one (or few) local towers have issue since it is not your phone nor PM service in general as you get service little bit further for area with issue.

Re: Service issues in community

BKNS27 — Tue, 28 Jun 2022 16:41:35 GMT

@kayla87

Telus is probably installing 5G antennas to their towers. So they will need to turn off power.

I wish they will send notices on our phones to all nearby customers that this is happening in the future.